Seniority
Manager
Department
Other
Location
Halifax
Industry
Banking
Company size
96K
Contact information
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j•••••••@rbc.com
Phone
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Background
About Jocelyn Walker
Accomplished contact center manager with 17 years' experience in leading customer service, lead generation and data collection programs and teams, proven success in building client relationships and driving revenue. Demonstrated competencies include project management; operations management including delivering on ROI and Cost Optimization; leadership of high performance sales teams for continuous improvement on target-driven metrics. Specializations: Managing data collection, lead generation, and outbound warm sales programs including data management, project set up, sample management, and data analysis and reporting. Managing contact center teams: local and remote agent teams, and multiple location teams. Developing and implementing incentive and commission structures for high performance teams.
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