Jody Crystall
Director of Customer Service at Gourmet Boutique
Based in Long Beach, United States
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Seniority
Director
Department
Customer/Client Service
Location
Long Beach
Industry
Food and Beverage Manufacturing
Company size
215
Contact information
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j•••••••@gourmetboutique.com
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Background
About Jody Crystall
As a Director of Customer Service/Success, I develop, implement, and oversee policies that guarantee unwavering customer satisfaction. I lead a team, ensuring they align with our business goals, collaborate with sales, production and R&D for innovative strategies, and analyze feedback to enhance services. I foster an innovative, customer-centric environment and set performance objectives. My proficiency in problem-solving, project prioritization, communication, and team leadership have been instrumental in driving business improvements and refining customer service excellence. Prepared to embrace new challenges, I am ready to lead high-quality projects that propel business growth.Metric-Focused Director of Customer Service | Building Strong Customer Relationships | 10+ Years Customer Retention | 99% Customer Fulfillment Rate | Recovered $500K+ in Collections | Process Improvement Expert | Proficient in MS Office & ERP Systems | BBA, AS, AAS, Notary Public Certified
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