Jody Traver
Customer Service Supervisor - Customer Experience at The Azek Company
Based in Harveys Lake, United States
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Seniority
Other
Department
Other
Location
Harveys Lake
Industry
Wholesale Building Materials
Company size
1.2K
Contact information
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j•••••••@azekco.com
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Background
About Jody Traver
With 17 years of experience in the CPG industry, I am a customer service professional with a strong background in order management, account management, and supply chain optimization. Throughout my career, I have consistently delivered high-quality results, ensured customer satisfaction, and demonstrated leadership and coaching abilities. In my most recent roles, I was responsible for managing all aspects of order management for major retail accounts and served as a super user for the Ortec/TLO system, providing training and support to other users. As a customer service team lead, I trained 75% of my team to be cross-functional across business lines, promoted one direct report to management level, and led calls with sales, supply chain, and customers. Furthermore, I have expertise in JDA Manugistics, a software for demand planning and replenishment, which I used extensively at Kraft Foods Group.
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