Joe Collum

Background

About Joe Collum

Leadership and management experience in client based, customer focused atmospheres • SaaS, Enterprise Software Product Support/Customer Success/Technical Support • CRM, BI Analytics, Asset Management and Recruitment Marketing software knowledge • Experience with HTML, CSS, Network Protocols, Single Sign On • Well versed in MS Office, GSuite, VSO, Jira, ServiceNow, ZenDesk, SendGrid and other products. • Strong work ethic with excellent organizational skills and a focused attention to detail • Excellent interpersonal skills, proven leadership qualities and team building experience • Team player with abilities to successfully multitask and work independently • Motivating and inspiring team members to do their best work to ensure customer retention • Providing team members with positive feedback and constructive criticism • Responsible for detail documentation of support processes and facilitating internal trainings • Decisive, action-oriented, taking ownership of issues to interface successfully between different teams and departments. • Ability to assess and prioritize problems, research and find answers to customer questions. • Critical assessment skills to provide proactive advice or solutions.