Joe Davis

Background

About Joe Davis

Field Engineer for 9 years working for Prime Computer and Apollo Computer, handling customer service calls onsite as well as performing monthly maintenance on my assigned customers and performing pre-installation site planning for new customers. Customer Service Engineer for 3 years in Sun Microsystems Call Center doing phone support for warranty customers and Sun Field Engineers alike. Customer Service Supervisor for 2 years at Sun Microsystems managing 6 FEs responsible for hardware onsite support for Sun internal customers. Program Manager for 3 years at Sun Microsystems ensuring service readiness in the Americas for New Product Introduction. Duties included creating internal Product Release Notices, scheduling new product training, purchasing new product support equipment for Sun's U.S. Call Center, tracking expenses related to those purchases, and maintaining department webpage. In addition, I was the Field Information Notice and Field Change Order representative for the Americas, ensuring proper planning ocurred prior to release of these assets. Program Manager for 4 years at Sun Microsystems processing Field Change Orders and Field Information Notices globally, which included Cost Modeling, acquiring Executive Approvals, and overseeing material purge and seedstock purchasing activities. Program Manager for 5 years at Sun Microsystems with overall responsibility of the Field Information Notice and Field Change Order programs with regard to the planning and release process.