Joe Gross

Background

About Joe Gross

PROFESSIONAL SUMMARYAstute, quality-driven Project & Operations Manager withMBA, West Point degree and 18 years successdesigning/implementing solutions that deliver dramaticbottom line results in efficiency, performance & clientsatisfaction. Pivotal resource for Aon Hewitt/HewittAssociates (11+ years), clients Target, 3M, Eli Lilly,McKesson, AXA Financial, Frontier Communications, ClearChannel and the U.S. Army (27 years). Record of achievementin team development & turnarounds, strategic planning,project direction, client relations, process improvement,customer support & operational excellence. Continuallypromoted and awarded for exemplary leadership, commitment & service.* in" big-picture-thinker with strongevangelism and execution skills; thrive in high growthenvironments. Consistently infuse new ideas, plan for futureneeds & "save the day" with rapid resolutions.* Natural leadership style, listening, inspiringconfidence & integrating "best practices" with staff talentsto create a focused, high-performance workforce.* Tenacious problem solver, devising solutions that fullysupport the bottom line and long-range goals. Catalyst forchange who readily adapts to evolving business andtechnology challenges.* Passionate about always "going the extra mile", takingownership and delivering results that exceed expectations.Bring a high degree of energy, integrity & mission to anyenterprise.KEY COMPETENCIESOperations ManagementStrategic & Tactical PlanningCustomer ServiceProject ManagementTeam Leadership & MentoringClient Relationship Management (CRM)Problem ResolutionBusiness Process ReengineeringBusiness DevelopmentVendor CoordinationCommunicationsWebsite Development