Joe Kovacs

Background

About Joe Kovacs

As an experienced IT Support Manager and business professional, I thrive in high-pressure and fast-paced environments that require a high degree of strategic planning, technical expertise, and leadership skills. With a strong track record of managing teams and overseeing day-to-day operations, I excel at balancing multiple priorities and ensuring successful outcomes. My competencies include business management, team leadership, IT and technical support, customer service, strategic planning, KPIs, training and development, equipment management, troubleshooting, administration, record-keeping, and process improvement. I hold skills that have been naturally progressive for me, such as on-boarding new employees, to provide as a cross-functional team player, and to work collaboratively across all levels. I hold a Bachelor of Arts in English Rhetoric from Binghamton University & State University of New York, along with CompTIA+ Certification and ongoing Security+ Certification. With these qualifications, I am well-equipped to handle complex technical issues and manage ITrelated projects with ease. Throughout my career, I have achieved several key accomplishments, including receiving the annual "Support Service Award" in my first year of employment for creating a successful food service program from scratch and integrated it with the mobile app within an ambitious and arbitrary deadline, earning recognition from the CTO. In addition to my technical skills, I possess several soft skills, including teamwork, organization, adaptability, flexibility, prioritization, attention to detail, diligence, and interpersonal communication. I have a passion for leading teams, motivating colleagues, and developing their skills to drive organizational success. If you are looking for a dedicated and results-driven IT Support Manager with a proven track record of success, I invite you to connect with me to discuss how I can add value to your organization. To connect with me and discuss further, I can be contacted at jfkovacs24601@gmail.com