Joe Romano
Customer Support Manager - Supervisor at Wheels, Llc
Based in Hoffman Estates, United States
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Seniority
Other
Department
Other
Location
Hoffman Estates
Industry
Financial Services
Company size
1.7K
Contact information
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j•••••••@wheels.com
Phone
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Background
About Joe Romano
People Manager, Client Support Supervisor, Sr. Account Executive, Regional Sales Manager, National Accounts Manager, Territory Rep | Multimillion-Dollar Sales & Profit ResultsAREAS OF ACCOMPLISHMENTSUPERVISOR AND MANAGER OF PEOPLE—I am responsible for leading a team of over 18 client service associates, focusing on their professional development and improvement. In collaboration with colleagues, I am actively involved in establishing a new support department and implementing key company initiatives.ADMINISTRATION AND MANAGEMENT—Independently managed the territory of 650 plus stores in two states with flawless recordkeeping. Took initiative to complete coursework in Excel; fluent in its use for tracking sales data—managed stores of 20+ employees, known for building morale and collaborative spirit. BUSINESS DEVELOPMENT—Expanded territory to include new regions and stores, providing over $3.5 million in sales over the past 4 years. Face of the company at conventions. REVENUE GENERATION—Boosted sales from to during the economic downturn for one product line alone.CUSTOMER SERVICE—Adeptly coordinate customer service and sales for up to 50 different manufacturers in Wisconsin and Minnesota.SALES PSYCHOLOGY—Deep understanding of how to build relationships and loyalty with people. Naturally persuasive; convey confident explanation of product benefits. Reputation for personable likability.MARKETING—Research and organize 500+ sales presentation calls to retail stores throughout the U.S. Orchestrate direct mail campaigns to over customers annually. Maintain databases for upwards of 40 Manufacturers.PROBLEM RESOLUTION—Anticipate roadblocks, then negotiate to resolve and close. Salvaged a floundering deal in approving a new retail outlet by facilitating necessary improvements, subsequently making it a top seller of the company’s goods. You can count on me to bring all of these vital sales and management elements together to get the job done. My talent for engaging people will make it fun and rewarding for everyone!
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