Joel B. Goodman

Background

About Joel B. Goodman

Customer Success & Technical Support | SaaS Troubleshooting | Training & Mentorship | De-escalation SpecialistHi, I’m Joel, a problem solver at heart who blends technical support, customer success, and creative thinking to deliver exceptional experiences. I thrive on mentoring teams, de-escalating complex situations, and helping clients succeed with efficiency, empathy, and a little humor. Customer-Focused Problem Solver: Troubleshooting, de-escalation, and process improvements that boost satisfaction Mentor & Educator: Led training for 40+ new hires annually, keeping learning engaging and effective Storyteller & Performer: Acting and improv experience makes me adaptable, creative under pressure, and engaging Tech-Savvy & Results-Oriented: Experienced with CRM systems, SaaS platforms, and tools that help teams succeed Relationship-Driven: Focused on collaboration, empathy, and building connectionsOutside work, I’m a lifelong performer, improv enthusiast, and pinball wizard. Based in Austin, Texas, I enjoy adventures on stage, on screen, in the office, and in everyday life.Open to opportunities in customer success, technical support, and training. Let’s connect!