Joel Falcon

Background

About Joel Falcon

With over 20 years of experience, my career is marked by a steadfast commitment to enhancing team performance in Operations, Client services and Correspondence. As the current Team Performance Manager, I am dedicated to fostering an environment that aligns with Credit Corp's culture of excellence. My expertise lies in people management and process optimization, ensuring that every team member contributes to our collective mission. At Credit Corp, my role involves managing a diverse team and overseeing critical operations such as Data Entry and Roster Scheduling. Through my leadership, we've achieved significant strides in streamlining Client Services, Correspondence, Client On-boarding and Manual Debt loading processes, thereby upholding the highest standards of database accuracy and compliance. My focus on team management within contact centers has consistently resulted in improved operational efficiency and client satisfaction.