Joel Hacker

Background

About Joel Hacker

I’m a dedicated professional with 20+ years of diverse achievements as a proud USAF veteran, including analyzing, testing, troubleshooting, and maintaining systems within large healthcare organizations. ↠ I deliver exceptional user support while conducting installations, account administration, equipment management, and training/education. I also maintain clear, consistent documentation while constantly seeking out ways to improve service, using strong communication skills to coordinate with diverse individuals. By acting as a valued resource for escalated issues and incidents, I ensure that results exceed all expectations. Supporting these achievements are my exemplary educational qualifications. These include Dell Tech Direct Certification and CompTIA Security+ course completion designations. ↠ Key areas of specialization: Information Technology / User Support / Installations / Configurations / Testing / Analysis / Troubleshooting / Installs Documentation / Healthcare / Performance Development / Inventory Management / Communication / Training ↠ Selected highlights from my career: Increased customer satisfaction scores at Carle Health through the diligent service of IT needs of a campus with hundreds of end-users, maintaining reliable communication in a fast-paced environment. Thrived as the main contact with different departments to remedy complex, time-sensitive issues, earning a reputation for strong networking skills, knowledge and resolution of Epic LWS and related issues, A/V systems, and new technology. Received commendations for resolving the most incidents of any technician in the Central Illinois region at UnityPoint Health, using support practices that were scaled across multiple regions. Trained and mentored other employees at Methodist Medical Center on server restarts, basic diagnostics, account creation, and password resets, and the adoption of emerging technologies and platforms. During my off-time, I enjoy spending time with my family, and listening to music, especially vinyl records as an audiophile. Of course I enjoy working on computers, and off-roading with my 4x4.