Joel Lima

Background

About Joel Lima

Strategic. Creative. Driven. With 8+ years of experience in the travel tech industry—most of them at Kiwi.com—I’ve built a career out of turning chaos into clarity. From frontline support to leading process improvement initiatives, I specialize in making complex operations more efficient, customer-centric, and scalable. I’m passionate about solving problems, digging into data, and finding smart ways to optimize tools, workflows, and teams. I bring a unique blend of analytical thinking, creativity, and emotional intelligence to every challenge. Whether it’s leading cross-functional projects, coaching teams, or building reports that influence key decisions—I get things done with purpose and impact. Having worked across Europe and Asia, I thrive in multicultural environments and know how to build trust across diverse teams. I’m a strong communicator, a collaborative team player, and someone who genuinely enjoys helping others grow and succeed. What sets me apart? • I think like a strategist but act like a doer • I see patterns in chaos—and opportunities where others see blockers • I care deeply about people, purpose, and continuous improvement Let’s connect if you’re into meaningful work, operational excellence, or creative problem-solving.