Joel Okane

Background

About Joel Okane

I am a successful people manager and veteran technical writer with experience in the computer software, education, and journalism industries. Currently, I direct the Knowledge Management and Product Communication teams for Customer Success in Genesys. Previously, I led the global writing, custom training, and instructional design teams for Beyond, which provides customer-facing training. I have a strong knowledge background in people management, information technology, telecommunications, technical and instructional writing, and editing. I am also proficient in content tools from Articulate, Adobe, Microsoft, Techsmith, MediaWiki, and more. I excel in building strong business relationships that connect disparate viewpoints, thereby helping to create efficient and optimized processes that deliver the right content to the right audience. My last employee survey report featured an approval rating of 95 per cent and high marks for employee engagement and retention. Bottom line: I manage, I lead, and I innovate.