Joel Oneal

Background

About Joel Oneal

As a Senior Five9 Implementer and Outbound Dialer Optimization Expert, I specialize in transforming contact centers into high-performing, customer-centric operations. With certifications in Inbound Admin, Outbound Admin, and Workflow Automation, I bring over a decade of hands-on experience helping businesses achieve measurable success through smart contact strategies. At ICQ24, LATAM's largest Five9 partner, I design and implement customized campaigns, advanced IVRs, and CRM integrations that streamline workflows and improve engagement across industries such as finance, healthcare, education, e-commerce, and government. But what truly sets me apart is my passion for outbound dialer optimization—an art that blends technology, strategy, and precision. From configuring dialers to achieve peak efficiency to analyzing data for performance improvements, I ensure that every interaction delivers maximum value for both businesses and customers. My expertise extends to working with new Five9 adopters, offering personalized consulting and training to simplify complex systems, regardless of their technical background. Whether it's boosting connection rates, reducing downtime, or scaling operations, my focus is on creating systems that are not only powerful but also user-friendly and adaptable. Let’s connect if you’re looking for someone who can: Optimize outbound dialer performance for efficiency and ROI Implement and integrate CRM systems like Salesforce or HubSpot Streamline contact center workflows with automation Provide expert guidance on Five9 best practices If you’re ready to take your contact center to the next level, I’d love to partner with you!