Joemar Barbas

Background

About Joemar Barbas

OBJECTIVES: Leverage experience in SIEM deployment to enhance organizational security posture through efficient implementation and management of security information and event management systems. Fast learner and team player with a proven background in team management. Self-motivated and dedicated, willing to extend work hours to master processes and gain comprehensive knowledge. CYBERSECURITY Managed Detection and Response (MDR): Proficient in configuring MDR settings, deploying and managing Insight Collectors and Agents, integrating event sources like Active Directory, LDAP, and DNS, and maintaining detailed documentation for effective threat detection and response. SOAR (Security Orchestration, Automation, and Response): Expertise in configuring Active Response for automated actions and setting up snippets for services such as Sentinel One, Carbon Black, Crowdstrike, and Microsoft Office 365 to enhance security automation. Vulnerability Management: Skilled in handling migration processes, configuring hosted consoles, managing user accounts, and setting up comprehensive vulnerability scanning to identify and address security vulnerabilities. SERVICE DESK Skilled in diagnosing and resolving hardware, software, and network issues, I deliver top-notch customer support, manage service tickets, and handle user accounts. Proficient in remote assistance, software installation, and maintaining a knowledge base, while collaborating with teams to enhance service delivery. CUSTOMER SERVICE I communicate clearly and listen actively to resolve customer issues, employing problem-solving skills and empathy to provide personalized support. I remain patient and adaptable under pressure, excel in conflict resolution, and am proficient in CRM tools, ensuring efficient time management and high-quality service. PEOPLE MANAGEMENT With substantial experience in people management, I have effectively led cross-functional teams, overseen daily operations, and met performance targets. I conduct regular meetings to align goals, develop strategies for enhanced efficiency, and offer support to team members while addressing operational issues and maintaining a knowledge base to foster a collaborative work environment.