Johan Jansen

Background

About Johan Jansen

As a dedicated and detail-oriented professional, I specialise in managing and responding to incoming sales enquiries, ensuring that all customer interactions are handled with promptness and professionalism. I provide comprehensive administrative support to the sales team, including processing orders, preparing quotes, and maintaining organised documentation. With extensive experience in Salesforce and Sage, I ensure accurate record-keeping of opportunities, leads, orders, and invoices, while collaborating with other departments to meet customer needs efficiently. I take pride in delivering exceptional customer service, handling communications via phone and email with a friendly and approachable. In addition to tracking and monitoring sales orders to ensure timely delivery and customer satisfaction, I assist in generating sales reports and analysing data to support informed business decisions. I proactively identify and resolve any challenges that arise during the sales process, helping drive business development initiatives forward. As a CIEHF Accredited professional in DSE, I bring a strong understanding of ergonomics and workplace efficiency to my work, ensuring a comprehensive approach to business and customer care. As a Technical Sales Administrator at Unibloc Hygienic Technologies, I prepared quotes, processed orders and invoices, maintained and updated sales and customer records, and consulted with the logistics department to ensure timely deliveries. I also extensively used and gained experience of Microsoft Dynamics and SharePoint, two of the most widely used platforms for CRM and collaboration in the industry. Prior to that, I worked as a Senior Administrator at Landbuild Ltd, where I handled various tasks related to plant management, defect reporting, invoice authorisation, and surveying equipment auditing. I also worked as a Claims Advisor at Key Claims and Administration Services Limited, where I validated policies, assessed liability, instructed suppliers, and provided high levels of customer care to policy holders. With over six years of combined experience in customer service and administration, I have developed excellent problem-solving, communication, and organisational skills. I am highly motivated and adaptable, and always looking for new challenges and opportunities to learn and grow.