Johan Rams

Background

About Johan Rams

Johan is an IT management consultant with a specialization in IT operational excellence. His strength lies in in the combination of operational IT and user experience. He is a service minded, results- and solution-oriented consult-ant with a proven track record of bringing customer value (both within B2B and B2C). He has a strong theoretical and practical background in delivering IT operational excellence across a wide range of IT processes. • IT Sourcing – Johan has significant experience of procuring IT and software, both on-premise solutions and SaaS. • Transformation – Johan has experience in delivery, planning and designing large change projects. Focus has been ensuring that the customer experience was prioritized within the project along with correct and necessary information to affected stakeholders and end users. • Infrastructure & Application Management – Johan has significant experience in managing applications within data communication, voice and unified communications. Johan was responsible for Systembolaget’s IT communication in regards to projects and maintenance. Planning for demand and supply, introducing new services and ensuring success for other projects • Service Desk – Johan has successfully lead projects to transform service desks by support processes across the companies. Johan’s experienced as Incident manager, Service desk Manager, Major incident manager and incident coordinator. • Operations management – Johan has experience in managing operations for a publicly listed software company including reporting to GMT, ensuring new/added functionality and setting up frameworks on how to work collaboratively across nations.