Johan Thelander
Director of Operations at Microdeb
Based in Sweden
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Seniority
Director
Department
Operations
Location
Sweden
Industry
Software Development
Company size
16
Contact information
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j•••••••@microdeb.se
Phone
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Background
About Johan Thelander
Engaged, results-driven and highly successful Technical Support Manager, with over 15 years' of software and support experience. Key Skills:#Team Management: Hands on management with team and staff development in focus. Coordinating cross department efforts to deliver a great customer experience.#Support Process Development: Constantly striving to improve the customer support experience by evaluating and adjusting existing SLAs and KPIs.#Customer Success Management: Building long term relationships and setting realistic expectations with customers to ensure highest possible renewal rates and customer success.
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