Johann Tarrayo

Background

About Johann Tarrayo

A leader with unquestionable integrity, a strategist and an innovative thinker, with solid and broad expertise in operations, sales, business development and implementations. Proven ability to identify opportunities and develop strategic solutions to continuously grow bottom-line. Over fourteen years of remarkable work experience. Nine years as Contact Center/BPO professional and over five years as a telecommunications and technology solutions industry leader. As a BPO professional, fully engaged in BPO/Call Centre operations, program management and leading teams in multiple disciplines and processes across the different elements of BPO/Call Centre operations. Significant experience in set up and implementation of start-up call centers, accounts and projects. As a telecommunications leader, heads the Sales and Operations team of the leading ICT sales and distribution company. Strategically manages the portfolio of mobile service distribution, wholesale and retail of consumer mobile devices and corporate accounts management. Performs the role of program manager and operations consultant for new businesses, projects and solutions. Key strengths- Proven ability and success in leading and managing multiple lines of business and projects by driving the achievement of key business objectives for sales, operations, service levels, customer satisfaction and project completion within scope, time and cost- Experienced program and operations manager who initiated and managed programs toward efficiency, profitability and sales target achievements- Strong leadership and management competencies that are able to develop diverse teams into high performing operating units- Solid experience in cost reduction, process improvement and innovation- Highly successful in building relationships and partnerships- A track record that demonstrates an ability to deliver results.