John Abraham

Background

About John Abraham

I have a total experience of 12 years in IT Service industry a. I am currently working with RPS GROUP PLC as iT Service Desk Technician for last 3 years. Before that, I was working as an IT Support Analyst with NHS on a 3-month contract role. Before that, I was working with Unique Solutions Information Technology Services, Dubai for their client: Dubai Islamic Bank as an IT Service Desk Support Engineer (April 2018 - October 2020). The job profile was to be part of the “IT Service Desk and Support Team of Dubai Islamic Bank. As a part of the Service Desk Team, we were the first point of contact for any IT-related issues across the Bank Head Office and branches across the UAE andPreviously, I was working with IT-Serve (Dubai) as an IT Service Desk Analyst (March 2016 - March 2018). for any IT-related issues for the IT-Serve Clients spread across UAE and GCC. Was also working as a Managed Services- Onsite Support for our client UAB Bank Sharjah. Was a part of the Service Desk Team of the Bank, Providing the 1st line support to any bank employees in HO and branches for their IT-related issues. Before that, I was working as working an Associate Consultant for Media System India Soft Solution Pvt. Ltd, Cochin. In this role, as a part of IT Operation team, I had to provide support related to Desktop, Network, Server, and VMware-related issues of employees in the Cochin office, as well as partial support at the Vizag branch office.Before this, I was working with Ventura India Pvt Ltd as a Technical Support Executive for two years. My job profile was to provide technical support to US-based customers for different computer-related issues (infections, Antivirus installation, OS issues, performance issues, etc), configuring wireless routers and printers, and their troubleshooting. And before that, I worked with Sandvik Asia Pvt Ltd as a Production Technologist.I am truly passionate about my work and I am a hardworking, honest, dedicated person. I am a team player and can adjust to the situation. I am really interested in learning new things and so can re-skill in a short period of time. I have good communication skills.I have completed a Diploma in Electrical Engineering. I am an ITILv4 Foundation certified, MCP, and CCNA.I am currently looking for new opportunities, so if you have any openings in a similar profile, please feel free to contact me via email: johnabraham3028@yahoo.com and Phone No: 07423465803.