John Austin

Background

About John Austin

Knowledge and expertise in functional areas which include: human capital management, information technology and systems analysis, integration, quality assurance,(ACD)-Automatic Call Distribution environments, sales, networking, research, technology-based communication services, advertising and customer satisfaction. Polished professional with more than (20) years as a leader and a change agent including more than (18) years as an effective and efficient front line manager in a stressful and demanding environment. Experience also includes operational areas with the proven ability to quickly identify and effectively communicate as well as network with team and clients to resolve issues. Demonstrated ability to organize, lead and manage deliverables at all levels in the organization Specialties: Strategic Leadership Customer Relationship Building & Management Practice/Process Improvement Analytics Change Management and Quality Assurance Project Management Solutions Management Inventory and Supply Chain Management Research and Development 12/08 Certificate in Leadership and Effectiveness Training National Leadership Institute and University of Maryland University College – UMUC