John Bacon

Background

About John Bacon

Roles and Responsibilities: People Management, Project Management and Operational Excellence Leading and developing a team of 35 Team Members Responsible for the overall direction, coordination and evaluation of the team Identifying and eliminating barriers to accuracy, productivity, and quality Carrying out Supervisory Responsibilities in accordance with Organizational Policies and Procedures Communicating policies to associates and become the primary information source for staff Following-up to ensure Compliance and Consistency Taking corrective action as necessary and documenting the issue and actions taken Mentoring and aiding Support Responsible for Data Reporting, Analysis and Insights Connect with Management to understand & deliver Operational Requirements Ensuring delivery of Service Levels Weekly / Fortnightly Performance Review with Team Members Preparing Action Plan & Implementation Timely Feedback for Continuous Improvement Calibrations / Daily & Weekly Briefings Process Dip Checks & Process Need Analysis. Achievements / Rewards and Recognition : • Awarded as the Best Team Leader For 100% Through put in GB Batch • Handled above 14 GB Batch with multi skilled languages • Consistent CSAT Topper • Team Leader Development Program • iLead Management Program