John Bacon

Background

About John Bacon

Proactive and dedicated professional with over 20-years of leadership experience building and directing customer-facing remote service teams to provide world-class customer support. Advanced lean leader known for delivering results through continuous improvement projects. Successful record of strategic collaboration to help win deals and influence key business issues. Key Qualifications: Customer Experience Design & Deliver Expert – Leads workforce transformation initiatives to exceed Healthcare IT customer needs, develop standard work and service event auditing, and spearheads integration and acquisition strategies Strategic Workforce Planning & Execution – Developed and executed multiple strategies to expand the workforce and align with organic growth, including remote afterhours technical support, national support, & a new Network Operations Center People Leadership & Development – Coaches and develops technical and clinical experts into people leaders and direct reports into recognized problem-solving experts who use lean methodology Remote Enablement (Tools & Technology) – Influences business leaders to invest in state of art virtual lab solutions and led team to drive remote connectivity improvement from 38% to 93% Lean-Six Sigma Leader & Continuous Improvement Driver – Transforms cultures, leads from the front, and participates on advisory councils and steering committees to improve business operations and performance