John Banks
Client Relationship Manager at Martindale-Avvo
Based in Seattle, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Seattle
Industry
Legal Services
Company size
162
Contact information
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j•••••••@martindale-avvo.com
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Background
About John Banks
Account Management Strategy | Customer Success Management | Customer Journey Optimization | Client Retention & Growth | Renewals & Expansion | SaaS Solutions | Customer Health Scoring (CSAT/NPS)| Data-Driven Decision Making & CRM Analytics | Salesforce & Analytics Tools | Executive Stakeholder Management | Cross-Functional Leadership | Playbook & Process Design | Commercial Strategy & Negotiation | Adoption Frameworks | Quarterly Business Reviews (QBRs)I’m passionate about building teams and strategies that help customers thrive. With 15+ years at Amazon, Expedia, and Trader Interactive, I’ve led customer success and account management organizations that improved retention, accelerated adoption, and delivered multimillion-dollar growth. I excel at partnering across Product, Sales, and Marketing to turn customer insights into action and create value for both customers and the business. At the core, my approach to customer success is about relationships, trust, and measurable results.
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