John Barbee

Background

About John Barbee

Senior support specialist with Cox Communications with which HCL provides services for all full time employees and contractors via internal help desk, desk side support and a multitude of Cox/HCL back end teams for a full service 24/7 support environment via Service Now ticketing system. Work experience includes-Troubleshooting Dell Thin Client/desktop/laptop/ desk phones/retail stores issues etc -End user support via phone, email, chat, remote access via ServiceNow ticketing-supporting Office 365 environment, Outlook, Word, Excel, MS Teams, OneDrive, Windows 10/11, Mac OS, Dell thin clients, Azure remote desktop -Citrix at home user support, Multi factor authentication with Gemalto MobilePass tokens, Citrix profile troubleshooting-Extensive Active Directory experience,(access modifications, account lockouts, etc)-Mobile device support including phone activation's with administrative access to Verizon and Sprint, Mobile Iron for email, Dimension Data for upgrades/replacements. Microsoft Multi factor authentication setup-Global Protect VPN, Zscaler VPN, Netmotion support for Cox field technicians/remote users -Office 365 troubleshooting: Licensing issues/outlook profile rebuilds -Adapting to a changing IT environment on a constant basis including outage maintenance, escalations, upgrades, and providing best resolutions to Cox employees as needed to meet IT infrastructure metrics.