John Bear
Application Support Specialist at Decisivedge, Llc
Based in Townsend, United States
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Seniority
Staff
Department
Information Technology
Location
Townsend
Industry
Information Technology and Services
Company size
90
Contact information
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j•••••••@decisivedge.com
Phone
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Background
About John Bear
I’m a results-driven Application Support Specialist & Technical Account Manager with a track record of 98%+ customer satisfaction and reducing ticket volume by 40%. I specialize in SQL-based troubleshooting, SaaS application support, and process optimization to improve operational efficiency and client retention. Passionate about solving complex technical challenges and ensuring customers get the best experience with their software tools. I thrive in fast-paced environments where I can collaborate with teams to improve documentation, streamline support workflows, and drive customer success. Technical Skills: ZenDesk | Jira | SaaS Application Support | SQL | Incident Management | SLA Adherence | Customer Training
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