John Bevan

Background

About John Bevan

With over 20 years of experience in relationship, operations, and program implementation and management, John is a senior leader who excels in developing strategic partnerships and delivering world-class product and customer-focused solutions. As the Senior Director of Client Services at Kobie Marketing, John oversees the execution of loyalty programs and technology for key clients across various industries, ensuring customer satisfaction, retention, and loyalty. Previously, John was the Principal of Product Strategy and Implementation at Starbucks, where he led the product strategy, intent, and launch of a technology platform to over 6,500 licensed stores across the US, enabling Starbucks Rewards engagement for over 21 million active users. John also developed the supplier management discipline for the licensed stores division, working with five vendors to ensure scalability, cost-efficiency, and performance. Additionally, John was the Interim Director of the digital business services organization, managing program managers and system analysts and partnering with cross-functional leaders to accelerate the go-to-market strategy for a new point of sale and consumer engagement platform. John is a certified Scrum Master and a Lean Six Sigma Green Belt, with expertise in strategic planning, product development, implementation, and management, leadership, process reengineering, operations strategy, and management, new business development, negotiating and contracting, vendor relations, and P&L and financial management. John is passionate about creating and delivering innovative solutions that drive customer engagement, associate satisfaction, and loyalty.