John Boyd

Background

About John Boyd

As one of Computershare's Team Leaders in the 100 University, Toronto location, reporting into the Regional Manager in the Account Record Keeping division, this role allows me to manage 3 separate teams, nationally with exposure in the Finance Industry. This includes all levels of people management. • Primary responsibilities include managing the Inbound Mail-Room in Toronto and Montreal, and Scanning teams, to ensure that all client documents are promptly processes in a secure environment; along side managing the Print Team, ensuring that all client securities are printed/processed to meet service deliverables and SLAs; and finally managing the Outbound dispatch team, who oversee all mailing, courier items and deliveries for the Toronto branch of business. • As Team Leader I am also responsible for the Safekeeping, reconciliation, auditing and vault operation of all on-site securities. • Engage with management in other areas of the business to implement improvements, discuss risk, impact, ROI's. • Work with other areas of the business, to facilitate large-scale projects for clients, such as demutualizations, Class Actions, Bankruptcies. • Participate in project postmortems to determine and analyze elements of the project that were successful or unsuccessful.