John Briggs
Service Delivery Lead at Adeptia
Based in Albany, United States
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Seniority
Manager
Department
Operations
Location
Albany
Industry
Software Development
Company size
216
Contact information
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j•••••••@adeptia.com
Phone
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Background
About John Briggs
SUMMARYManager with over 10 years experience in training and implementing web and software-based applications. Experience working with project and data management tools. Drives and leads internal kick off calls between sales, professional services, and customer success for strategic projects. Leads projects through project lifecycle and meets and exceeds time, scope and cost goals.ACHIEVEMENTS• Led implementation at Responsive of new onboarding tool Rocketlane by migrating project data, creating standard operating procedures and documents, and manage productivity of individual contributors• Facilitated live workshops with Responsive sales team members to discuss and solve project roadblocks • Oversaw a team of 12 Client Project Managers by managing internal process and conducting regular team meetings and personalized 1:1 sessions as Implementation Team Manager at Transfinder Corporation• Conducted training for over 200 school transportation customers as Senior Applications Specialist/Applications Specialist, Transfinder Corporation
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