John Burnham

Background

About John Burnham

My name is John J Burnham Jr. and I am a Desktop Support /PC Technician, I am confident that with my current skill level and strong personal background I would be a solid candidate for any position. My history with client relations, computer support, warehouse management and over 81 Dell certs. I have developed good communicating and problem solving skills. My career has supplied me with transferable skills my 20 years working as a Technician and as Level One, Level Two and Level Three Technical Support Technician has given me a very solid understanding on the working of computers. Please note on my resume why I would be the right person for any computer service position. • Computer hardware diagnostic skills. • Experience building computers from scratch. • Can tear a computer apart and rebuild it and have it work. • Have done research and figure out how to put a customized computer together. • Office365 migrations • Windows PC/Apple hardware. • Supported over 300 end users for all of their computer needs • Installed, configured and troubleshoot operating system software and applications. • Experienced in all Windows operating systems - use diagnostic software to troubleshoot system faults. • Installed and troubleshot Internet provider software. • Building of new IBPC devices of Lenovo computer products • Ghost SOCL • Clarify Application control • PCOS Installation • Safe boot • Detto • Computer upgrading and peripheral expansion. • Software utilization and trouble shooting. • Network hardware and software support. • Staff Scheduling and training. • Ability to work in a team environment or as an individual. • Background in diagnostics, repair, and customer service. • Background in warehouse management.