John Close

Background

About John Close

I am a creative, pragmatic, and results-oriented PRODUCT MANAGEMENT DIRECTOR with a proven track record of leading end-to-end product development processes from ideation to launch. My understanding of my UX/UI and product lifecycles, combined with my ability to find effective solutions, marks me as a trusted advisor capable of building strong internal/external partnerships. I excel at: • Designing product roadmaps and UX/UI designs that enhance customer experience and align with long-term company objectives. • Translating requirements between technical and non-technical teams while building comprehensive processes and supportive work environments that foster cross-functional collaboration. • Developing practical, efficient SOPs and processes that streamline workflows and drive productivity. KEY ACCOMPLISHMENTS: Decreasing client onboarding timeline 75% by redesigning internal processes and implementing new client communication standards. Reducing technical violations and increasing program availability 40%–50% with new subject/client application. Helped close two $5M+ government contracts after improving product’s ease of use. PERSONALITY TRAITS: Open-Minded: I am open to new ways of doing things. Strategic: I connect seemingly unrelated factors and build these connections into innovative fixes. Rational: I devise inventive solutions to complicated problems. Supportive: I share my knowledge, experience, time, and energy with anyone who needs it. Determined: I am ambitious and goal-oriented. Client Success | User Experience Design | User Interface Design | Scalability | Product Strategy Strategic Partnerships | Market Research | Data Analysis | Training & Development | Information Design Branding & Identity | Digital Marketing | Sales | Trello | Confluence | Adobe Creative Suite | Jira | Sketch