John Conlane
Senior Manager Technical Support at Payroc
Based in Belfast, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
Belfast
Industry
Financial Services
Company size
1.1K
Contact information
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j•••••••@payroc.com
Phone
5 credits+44 ••• •••• ••••
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Background
About John Conlane
Experienced technical support leader with over 15 years in contact centre and fintech operations. I specialise in building high-performing support teams, streamlining processes, and delivering measurable improvements in service quality and customer outcomes. Throughout my career, I have led global migrations, scaled support across multiple regions, and introduced training and quality programmes that drive both individual performance and team accountability. I am ILM-qualified, operationally sharp, and focused on developing resilient teams who can solve problems at pace. I take pride in creating structure, clarity, and ownership in fast-changing environments. My leadership style is direct, supportive, and focused on driving continuous long-term improvement for the business, the team, and myself.
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