John Connor Fleck

Background

About John Connor Fleck

Industry qualified IT Specialist, with extensive experience in IT Support for Tier 1 Investment Banks and leading technology companies. Excellent analytical and problem solving skills coupled with proven strong customer service gained in the fast paced trade floor environment. o PowerShell scripting with experience of SQL, VB, Java, C & Perl o Broad technical knowledge of Microsoft Windows o Market Data Application support o Active Directory Admin, NAS Storage Management, TCP/IP, DNS, DHCP, LAN/WAN o Windows migration planning, deployment and problem management o Virtual desktops, VMWare, Citrix Receiver / XenApp o Pilot migration from Thick Client Desktop to Citrix Thin Client o Extensive experience working within an ITIL framework to strict SLA’s o Strong team lead, reporting skills, requirements gathering and documentation o First point of contact for technology and usage problems for Global Heads / VIPs o Internal and external customer relationships management o MS Excel expert with very strong data analysis skills o Mobile computing - Laptops, VPNs, Tablets, Smartphones, Blackberry, Citrix, GOOD o Premium Support to Executive Board, CEO, COO and MD level o Workstation and laptop builds, upgrades and deployments o WEY keyboards, KVM / ATEN switches, Input Director, IPC Dealer boards, Cisco and Avaya phones