John da Costa
Information Technology Service Desk Team Lead at University Of The Fraser Valley
Based in Burnaby, Canada
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Seniority
Manager
Department
Information Technology
Location
Burnaby
Industry
Higher Education
Company size
1.8K
Contact information
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j•••••••@ufv.ca
Phone
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Background
About John da Costa
As the IT Service Desk Team Lead at the University of the Fraser Valley (UFV), I oversee the daily operations and performance of a dedicated team of IT Service Desk Analysts and Lab Monitors. With over eight years of experience in IT leadership across both the retail and education sectors, I am committed to delivering high-quality, efficient IT support to the UFV community. I hold multiple ITIL certifications, demonstrating expertise in IT service management best practices. My skill set spans IT support, identity management, software documentation, troubleshooting, computer hardware, and customer service. Beyond technical expertise, I am passionate about mentorship and team development, ensuring that my team is empowered to grow, excel, and provide outstanding service. Driven by a commitment to continuous improvement, I strive to enhance IT support experiences, optimize processes, and create an environment where both users and IT professionals thrive.
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