John Dakak
Service Delivery Manager at Icomera
Based in Toronto, Canada
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Seniority
Manager
Department
Operations
Location
Toronto
Industry
Telecommunications
Company size
318
Contact information
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j•••••••@icomera.com
Phone
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Background
About John Dakak
A results-driven Service Delivery Manager with over 19 years of experience leading cross-functional teams, improving IT service management processes, and delivering high-quality technical solutions. Proven expertise in managing end-to-end service delivery for critical business operations, optimizing performance, and driving customer satisfaction. Skilled in translating complex business requirements, maintaining strong client relationships, and utilizing SAP for operational efficiency. Adept at leading client onboarding, SLA compliance, and portfolio management in diverse, complex environments, having worked in Africa, Europe, Middle East, USA and Canada and a proven record of delivering projects to completion and excellent customer service outcomes.
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