John Darcangelo

Background

About John Darcangelo

Hello Everyone! I’m John, a customer-centric and growth-focused professional with expertise in optimizing customer experience by delivering world-class services.Throughout my career, I have built a track record of success in uncovering/resolving complex issues, fulfilling unique requirements, and offering top-notch solutions.I add value and contribute to the success of the organization by implementing process improvements, fostering high employee engagement, achieving outstanding VOC results, and attaining customer/employee satisfaction.Some of my key expertise includes:• Strategic Planning & Analysis • Experience Design• Team Leadership & Coaching • Relationship Building • Cross-functional Collaboration• Problem Resolution• SaaS subscription offerings• Program ManagementAmong my other talents, it is my passion to share my expertise, insights, and knowledge on leading, training, and influencing cross-functional teams to achieve desired outcomes.I am an exceptional communicator, skilled in strengthening professional relationships with clients, partners, and key stakeholders.I am proficient in using Jira, Microsoft Office Suite, Salesforce, Genesys PureCloud, CMS/CentreVu Supervisor, Aspect eWorkforce Management (TCS), Qualtrics, Medallia Intercom, Tableau, Amazon QuickSight, QuickBooks, and TurboTaxConnect with me to know more about my work!