John Day
Information Technology Operations Team Lead at Oregon Department Of Education
Based in Albany, United States
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Seniority
Other
Department
Other
Location
Albany
Industry
Education Management
Company size
484
Contact information
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j•••••••@oregon.gov
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Background
About John Day
I’m a people-focused IT Operations and Service Desk Leader with 10+ years of experience supporting enterprise environments, leading high-performing support teams, and driving process improvements that enhance service delivery. Currently leading an 8-person, 11 when fully staffed service desk team supporting 750+ users at the Oregon Department of Education. I specialize in ITIL-based service management, project leadership, training development, and improving customer satisfaction metrics through smarter workflows and tiered support models. My work has included: Creating the first agency-wide SLA and SOPs Leading a ticketing system overhaul Rolling out agency-wide tech solutions like mobile device conversion Implementing training and coaching programs that foster collaboration and elevate analyst performance I’m certified in ITIL 4 Foundation and currently pursuing a degree in Information Systems. I’m open to fully remote or hybrid Service Desk Manager roles where I can continue leading teams, mentoring staff, and contributing to impactful IT projects.
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