John Dillon

Background

About John Dillon

With over 20 years of experience in IT management and system integration, I am a Senior Director of Technology at General Tools & Instruments, a leading manufacturer and distributor of precision specialty hand tools and instruments. My mission is to partner with business units to improve the usability and functionality of all our software, while ensuring security and compliance with our parent company's standards.In my current role, I lead a team of internal and external IT professionals, manage an annual budget of $1M, and oversee multiple projects that enhance our system performance, scalability, and automation. Some of my key achievements include increasing system uptime from 95% to 99.5%, reducing IT expenditures by 30%, launching a training program for staff, moving our ERP from data center to SaaS platform, implementing a data warehouse for improved business intelligence, integrating a newly acquired company into our systems and workflow, and updating our EDI offering to automate an additional 30 accounts. I have also successfully supported and developed our retail and wholesale systems, including POS, merchandising, promotions, EDI, integration, and reporting systems. I have a strong background in ERP and POS system support and enhancement, EDI and CRM system implementation and automation, and vendor and stakeholder relations.