John Dorr

Background

About John Dorr

Accomplished Zendesk and Salesforce Admin/business analyst with a history of success in project management, process automation, cross functional collaboration, and data management and security. Proven track record of exceeding business goals by helping end users get fast and effective assistance from subject matter experts. Excel in overseeing complex design requirements by documenting these requests and by also helping allocate and source appropriate resources to deliver business needs. Effectively collaborated with customers, management, service team stakeholders, engineering, and partners to drive outcomes. Extensive experience in the enterprise support software, oversaw business needs of 500+ user salesforce org. Successfully migrated over 500k support cases (legacy and active) from one support tool to another. Designed and implemented workflow processes that saw improvements in case resolution time by 10%, first response time of 10%, and in customer satisfaction of 5%. Designed training and delivered documentation and live, in-person training for nearly agents and managers about their systems configuration and proper use. I currently live in Danville with my wife Jennifer and our two daughters. I attended the University of California, Berkeley, where I received his Bachelor of Arts degree in Interdisciplinary Studies. I also have a MBA from Saint Mary’s College in Moraga with honors in finance. While at Berkeley, I was a four year letter winner, and two-time team captain for the Men's Swimming and Diving team. I was recently a member of San Francisco's Olympic Club where I competed for the swim team and represented the club at my fourth US Olympic Team Trials. In addition to swimming, I enjoy traveling, surfing, skiing, white water rafting, and hiking.