John Edgerton
Manager, Business Resiliency Office at Adp
Based in Barcelona, Spain
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Seniority
Manager
Department
General Business & Management
Location
Barcelona
Industry
Human Resources Services
Company size
94K
Contact information
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j•••••••@adp.com
Phone
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Background
About John Edgerton
A Business Resiliency Manager and Subject Matter Expert with a total of over 20 years experience in Service Desk environments. Responsible for designing, creating, implementing and Maintaining ITIL and Business Continuity policies, processes and procedures creating ISO compliant supporting documents to enable service providers to support internal and external clients more efficiently and effectively. A proven track record of working to ensure KPIs and SLAs are met. Expertise within a wide range of multinationals, blue chip and FTSE 500 companies with a Global Reach. British Standards Institution (BSI) Certified Lead Auditor in ISO 22301 MBCI - Member of the Business Continuity Institute Qualified in ITIL Foundation Practiced in core modules of Incident, Problem and Change Management Specialties: Major Incident Management, Business Continuity and Disaster Recovery, Risk Management, Problem Management, Change Management,
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