John Eger

Background

About John Eger

While Amazon continues proving to be a great opportunity for brands andmanufacturers, the challenges at times can be just as “great”.The evolution of Amazon’s push for profitability has been evident in key areas ofthe business and brands feel the pain. The latest area of challenge is inchargebacks and shortages.While there are legitimate reasons for chargebacks and shortages, there are alsosituations where chargebacks and shortages occur in error and those situationsare happening more often than most would imagine. In total, chargebacks andshortages for 2018 alone equate to over $7B.That is a large figure and addressing it has proven to be a large challenge forbrands. Two key challenges in addressing this problem are:1 - Visibility to the chargeback and shortage fees is almost non-existent. Brandshave an extremely difficult time even getting to a point to see the informationclearly. Amazon does not make it easy.2 - Disputing fees is a large task and takes a specialized expertise that is notreadily available.This is where ChargeGUARD comes in. We have technology to deliver the visibilityto fees that the brands have been missing. We also have the expertise to executeon the management and dispute of the erroneous fees. The combination of thetools, technology, automation and expertise allow our ChargeGUARD team totackle these challenges once and for all. To Learn More - Go to the link below where you can see more about ChargeGUARD,where you can use my calculator to get an estimate of your fee recovery potential andwhere you can request your free audit: