John Fernandes

Background

About John Fernandes

As an Assistant Manager - WFM at Tata Consultancy Services, I provide expertise to the client, leadership, and the team in various aspects of workforce management, such as resource planning and forecasting, new RFPs and customer interactions, capacity planning and scheduling, and schedule optimization and efficiency management. With over five years of experience in the WFM domain, I have developed a strong skill set in data analysis, reporting, and presentation, using tools such as pivot tables and graphical charts. My mission is to enable optimal utilization of human resources, enhance customer satisfaction, and improve operational efficiency for the organization and the client. I also manage and mentor a team of workforce analysts, ensuring their professional growth and performance. I have successfully delivered multiple projects and reports for different clients, such as healthcare, banking, and retail, demonstrating my versatility and adaptability in the WFM field. I am passionate about learning new trends and technologies in the WFM industry and applying them to my work.