John Giles

Background

About John Giles

As a highly organized, methodical individual with a keen eye for detail, I have a proven track record of assisting with multiple implementation projects simultaneously, prioritizing tasks to meet deadlines, finding creative solutions to overcome obstacles, as well as adhering closely to service level agreements and key performance initiatives. I also believe that communication is my top priority and am able to work well individually and with fellow teammates and stakeholders. In my role as a Knowledge Content Analyst with Accolade, I have worked closely with cross-functional teams to manage implementation projects, improve processes, and develop job related playbooks, increasing profit and sustainability. With more than 20 years of professional experience, I continue to demonstrate the ability to successfully handle a variety of duties, and I have maintained a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to processes. Health Insurance Process Improvement Jira, Confluence & Smartsheet Database Management Slack & Zendesk Plan Benefits & Administration Benefits Management CRM Software Contract Renewals Healthcare Compliance Training/Mentoring Team-Oriented Microsoft Suite Project Management