John Gonder

Background

About John Gonder

CHRONOLOGICAL SUMMARY OF PROFESSIONAL EXPERIENCE CGI INFORMATION SYSTEMS (ACQUIRED FROM DELOITTE CONSULTING, DRT SYSTEMS JULY – OCTOBER DELOITTE & TOUCHE CONSULTING GROUP - DRT SYSTEMS – FEBRUARY 1998 – JULY • Senior Consultant in the Customer Acquisition Profitability and Support Practice. I am currently a Team Leader/Content Expert for the Support Services, Help Desk, and Customer Service industries, with concentration on Internet toolkits. I recently completed an assignment at a Denver based, wireless communication start-up. I was part of the team responsible for creating business models for Customer Activation, Service Delivery, Service Assurance and Billing and Collections. • I have completed training and can support - ServiceSoft e-Commerce and Silknet E-Service, Keyfile’s Keyflow, CGI Project Management Framework. ESI SECURITIES COMPANY (NOW BONY)- MAY 1997 TO FEBRUARY 1998 INDEPENDENT CONSULTING - AUGUST 1996 TO MAY 1997 RAM MOBILE DATA - JULY 1990 TO MAY 1996 • Vice President/Director, Customer Service SHAW DATA SERVICES - JUNE 1984 TO JULY 1990 • AVP Client Service BEA ASSOCIATES - FEBRUARY 1981 TO JUNE 1984 • Section head for internal Operations. • AVP and Partner for BEA Associates SMITH BARNEY, HARRIS UPHAM & CO - FEBRUARY 1976 TO FEBRUARY 1981 • Senior Business Systems Analyst DEAN WITTER AND CO. INC- SEPTEMBER 1968 TO MAY 1975 • Operations Manager New York Sales Office • Senior Project Manager Data Processing organization UNITED STATES MARINE CORPS (ACTIVE DUTY)- JULY 1964 TO AUGUST 1968 • Marine Security Guard with the United States Department of State, at the American Embassies in Iceland and London England