John Goodwin

Background

About John Goodwin

Driving Global Customer Experience: Strategic CX Executive | Data Analytics Leader | Transforming Insights into Impact STRATEGIC BUSINESS EXECUTIVE with 20+ years of progressive leadership spanning customer experience, data analytics, corporate finance, and account management. Expertise in building and scaling global programs that enhance customer intelligence, operational performance, and financial efficiency. Recognized for shaping forward-thinking strategies, leading high-performing teams, and driving innovation that advances enterprise goals. Strong foundation in finance and accounting with proven ability to navigate ambiguity, identify macro/micro trends, and deliver actionable insights. A Senior Leader with deep Customer Experience and Data Analytics- Team Leadership & Development – Built cross-functional teams across analytics, finance, and operations, fostering innovation and high performance- Strategic Communication & Influence – Advised executive steering committees, developed dashboards, and influenced decision-making through analytics- Customer Experience Strategy – Architected global Voice of Customer (VoC) program and CX Index to measure and improve customer journey outcomes- Data Science & Analytics – Launched data science teams delivering predictive and prescriptive models to guide customer-facing actions- Business Transformation – Directed multimillion-dollar optimization initiatives that streamlined processes, reduced costs, and enhanced IT infrastructure- Financial Leadership – Led $400M+ budgets, cost analysis, and expense management; delivered $2.7M in cost savings through operational efficiencies- Technology & Account Management – Managed enterprise customer accounts, ensuring satisfaction with technology, operations, and implementation services.