John Grant

Background

About John Grant

Dedicated generalist with nearly two decades of success in creating, delivering, and refining Marketing, Organized Play, and Customer Service programs. Expertise includes integrated Retail & Customer Support Services, Event Management, Rewards Program Management, Project Management and Training & Development- Launched and managed ground-breaking tournament participation program, Magic Player Rewards. Program achieved 200% of its first-year enrollment goal while remaining under budget and increasing event participation by an average of 20%- Wrote and managed global policies and procedures for over 30 Organized Play programs, including competitive tournament structure, casual league play, and other retailer support programs - Created and maintained process to provide daily and weekly content for game retailers worldwide in 10 languages - Led process to integrate customer service into the marketing department, strengthening the company’s ability to provide timely and accurate information regarding promotional opportunities and special events - Subject matter expert dedicated to continuing professional development to ensure in depth knowledge and skills, including PMI project management certification (CAPM), and SHRM-CP certification