John Hicks

Background

About John Hicks

Enthusiastic Information Technology leader with a proven track record of project and program success. I have led numerous large, organizational wide, strategic level, project & program initiatives to successful completion. I have over 15 years experience in project & program management, and over 10 years experience in IT management. I am passionate about how information technology can be used strategically to transform an organization. Appropriate project management discipline can help any organization achieve their most strategic goals. I have experience with classic project management as well as agile methodologies such as Scrum and Kanban. I have broad IT functional area experience including software development, infrastructure deployment and support. I have helped architect and develop user interface design, web application design and development, and database design and development. I have managed IT network operations, system administration as well as IT helpdesk or service desk support. My most recent experience allows me to apply Program Management discipline to improve our IT Service Management (ITSM) processes, such as Change Management and Incident Management.