John Hilla

Background

About John Hilla

Personal Attributes and Abilities • Was in Sears management program (GEM) • Hand-selected for pilot program along with 19 other candidates nationwide for potential sales growth having to meet requirements of at least 20% sales increase. • Ability to gain knowledge on products quickly and relating it to the customers needs • Listens to customers concerns with openness and answers issues promptly • Leadership skills; Successfully trained several employees on effective sales techniques • Professional attitude and presence • Takes great pride in establishing strong customer and employee relations • Maintains a clean, safe, organized work environment Professional Experience • Execute operational tasks effectively • Prominently showcase current sales/events to attract customers and increase traffic. • Directly manage staffing team of 25+ associates • Successfully drove sales pilot program to permanent positions opening up in 15+ Sams Club nationwide while maintaining and exceeding a 20% overall sales increase from LY to YTD and targteting higher end sales with an overall 34% increase. • Obtain personal information to prepare work contracts • Maintain files/records of completed work contracts • Provide on-the-job training in successfully delivering end results in sales • Promote events • Establish and maintain long-term customer relationships • Monitor inventory and respond to stock concerns where relevant