John J. Murphy

Background

About John J. Murphy

A multi-talented leader with a proven record enhancing performance across a wide range of KPIs for firms in systems integration and hospitality/food service. Directed major infrastructure, process and applications improvement projects at ADI Global, Midwest POS Solutions, Kline Business Solutions and their clients. Special expertise in overall superior customer service, including Contact Center Operations and Management. Going far beyond a job description, known for contributing to impressive revenue, profit and customer satisfaction gains. Can make a strong impact by:* Delivering complex projects within tight time & budget constraints *Aligning IS & IT with evolving corporate, user & client needs *Building, mentoring & motivating top performing teams *Ensuring best-in-class service & customer support *Providing agile change management leadership A high-energy natural leader, strong communicator and value-added collaborator. Thrives on challenges.