John Jacobs

Background

About John Jacobs

As a Supervisor at Shyft Global Services, I manage the daily operations of a dynamic break/fix maintenance service desk, with a focus on achieving and surpassing service level agreement (SLA) targets, ensuring process accuracy, and strategically managing and exceeding key performance indicators (KPIs) to drive continuous improvement while prioritizing the overall customer experience. I have over 16 years of management experience, specializing in vendor and partner management, onboarding new customer programs, and collaborating with development teams to implement system/tool enhancements.I am proficient in the end-to-end hiring process and adept at assuming the role of client success manager for smaller customer programs. I have demonstrated success in team creation through strategic recruitment and onboarding, coupled with ongoing coaching to achieve KPI targets and foster learning development. I have also proven experience in reorganizing departments through the implementation of new policies and standard operating procedures for increased operational efficiency. My mission is to deliver high-quality service and support to our clients and partners, while empowering and developing my team members.